Frequently Asked Questions



Q: I am an OTA graduate. How do I open an account with Terra Nova?
A:
  1. Go to the Open an Account page of this site and click the “Apply Now” button.
  2. Complete the appropriate account application online.
  3. Print your completed application (pdf) and mail it with your OTA graduation certificate and funding check (unless wiring funds) to:
    Terra Nova Financial, LLC
    100 South Wacker Drive
    Suite 1550
    Chicago, IL 60606
  4. Wire account funds (if not funding by check) once you receive account approval notification from Terra Nova.
  5. When your account is approved and funded, you will receive a “welcome” email with Tradient Pro login instructions.
Q: What types of accounts can I open with Terra Nova?
A: Account types include individual, joint, trust account, corporate, general partnership and limited partnership, limited liability corporation (LLC), sole proprietorship, IRA, investment club cash account and check writing. Click here for more information about these account types. If the type of account you would like to open isn’t listed, please contact us.
Q: How does the OTA tuition reimbursement program work? What special rates are available?
A: Open an account to trade using Tradient Pro and Terra Nova will gladly offer a plan for complete reimbursement of your Online Trading Academy course tuition and discounted commissions. Choose from one of two special plans. In addition to qualifying for your choice of discounted rate plans, Online Trading Academy graduates earn a $.50 per ticket or per trade cash rebate to offset tuition costs.

You must provide your OTA Professional Trader Series graduation certificate as proof of course completion to be eligible for tuition reimbursement. Reimbursement covers tuition only; excludes books, fees and other expenses. Thereafter, each month that you make 50+ trades on per ticket plan or 75+ trades on per share plan, your account is credited the $75 platform fee.

Regardless of the plan you choose, you also get 2 months of free Tradient software ($150 value) Thereafter, the platform fee is waived with 45 or more trades.
Q: How is my application processed?
A: We begin processing your application as soon as it is received and will notify you if we need additional information. If your application is complete, then we will notify you of your approval via email, and advise you of the next steps to get started.
Q: How do I fund my account?
A: You may fund your account with personal check or wire transfer. More information.
Q: What level of account funding is required? Why should I fund with $25,000 or more?
A: You might want to consider funding with at least $25,000 if you plan to trade actively on margin. Fund with $25,000 or more and you are extended 4:1 margin on your funds, with intraday release (i.e. you can use funds multiple times each day). Fund with less than $25k and you are restricted to 1x the cash available in the account on an aggregate basis, with no intraday release (i.e if you use funds once, you are done for the day).
Q: Are there any exceptions to the funding requirements to be extended 4x margin?
A: Traders coded as a Pattern Daytrader (PDT) must have a margin balance of $25,000 or greater in order to take advantage of 4:1 intraday margin leverage. A Pattern Day Trader (PDT) is defined by FINRA (formerly NASD) as one who actively trades. A trader is coded as a PDT once he/she executes more than 3 intraday round trips in a rolling, 5 business day period, based on the current trade date.

There is one exception: new traders who are coded as Non Pattern Daytraders (NPDT) (not considered/coded as a PDT) are extended 4x margin with intraday release, as long as they do not trade more than three times in a rolling five day period. If they place a fourth trade in that period, they become coded as Pattern Daytraders (PDT), and revert to 1x cash the next day. There are no exceptions or warnings when one converts from NPDT to PDT, and no going back.
Q: When will I be able to start trading?
A: When your account is approved and funds are verified, we will send you a welcome email with Tradient Pro login instructions.
Q: When will I receive my trading rebates?
A: You will receive trading rebates the following month. You will be able to track rebates in your Cash Activity report.
Q: Who can I call for help if I have questions?
A: Call Terra Nova customer service at 1-866-866-6546 or access service representatives via online chat by going to www.tnfg.com and clicking “live chat” at the top of the page. There are also numerous resources available on www.tnfg.com including a help center with FAQs, online tutorials, live online training events and more. Call the trade desk for trade execution at 1-800-452-6294
Q: How safe are my assets with Terra Nova?
A: Your holdings at Terra Nova Financial, LLC are protected by Securities Investor Protection Corporation (SIPC) up to $500,000, including $100,000 in cash claims. Terra Nova has purchased from London Insurers further protection of securities (with an additional limit of $900,000 coverage for cash claims) with an aggregate limit of $40 million for all Terra Nova customers combined, which might not be returned in a SIPC liquidation, and providing that the combined return from Trustee distributions, SIPC and London to any customer does not exceed $10 million. This coverage does not protect against losses due to fluctuations in the market value of securities.
Q. What financial instruments are covered by SIPC insurance?
A: Stocks, options, mutual funds, money market funds, bonds, warrants and cash are all covered by SIPC insurance up to certain limits. It is important to remember, however, that SIPC protection does not cover declines in the market value of securities. Cash balances are protected under the Securities Investor Protection Act if the money was deposited or placed in a securities account for the purpose of purchasing securities. This is true whether or not your broker pays interest on cash balances, but cash balances maintained solely for the purpose of earning interest are not protected. Shares of money market funds, although often thought of by investors as cash, are, in fact, securities when such funds are organized as mutual funds. When held by a SIPC member in a customer's securities account, such fund shares are protected as any other covered security.
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Terra Nova Financial, LLC. Member FINRA, NFA, SIPC, NYSE Arca, ISE & BOX. All securities and futures offered by Terra Nova Financial, LLC. Copyright© 1997-2008 Terra Nova Financial Group, Inc. All rights reserved.
The risk of loss in electronic active investing can be substantial. Therefore, you should carefully consider whether such trading is suitable for you in light of your circumstances and financial resources. Legal and disclosures.